E-mail support If you send an e-mail concerning a problem with the Internet connection, please always include the following information, so that we can help efficiently: always include the network configuration (see below) detailed error description with full error message (if possible including screenshots) photo of the used network cable (print on cable and picture of the connector) full name address (street, building number and city) room number number on the network socket (if available) user name of Internet connection (user ID of Gigaspeedsurfer Network account) (if known) time of the problem (ex: 03/28/2011 at 18:37:23) Send network configuration Use the tutorial for your operating system: Send network configuration TP-Link wifi router Send network configuration ASUS wifi router Send network configuration Windows Send network configuration macOS/Linux E-mail contact Please send your e-mail with the above mentioned information to: netadmin@gigaspeedsurfer.de